Terms and Conditions
Terms and Conditions
Unless expressly stated otherwise the following definitions shall apply to the terms used in these terms and conditions:
(1) DC SITE SERVICES Ltd whose place of business is at Fenland District Industrial Estate, Station Road, Whittlesey, Peterborough, PE7 2EY. Registered office is Belmont, Wycombe, Road Studley Green, High Wycombe, Bucks, HP14 3XB, United Kingdom. Registered in England & Wales, Cardiff 28 May 1993.
Company No. 2821530 (hereinafter referred to as "DC SITE SERVICES").
(2) Applications are processed online via the DC SITE SERVICES instance of the PAAM Event Management Software (hereinafter referred to as "DCSS PAAM").
(3) When working with DC SITE SERVICES all employees and volunteers must sign-in at the DC SITE SERVICES onsite office by the Event Specific Sign-In time and Date as specified in DCSS PAAM. The event specific sign-in time and date hereinafter referred to as "ESSID".
(4) Following application via DCSS PAAM and after paying a deposit; if you are allocated a position via DCSS PAAM you wish to cancel you must cancel the position both in writing (post and/or email) and by cancelling the position via the cancel function within your DC SITE SERVICES PAAM account
(hereinafter referred to as "CANCEL" "CANCELLED"; "CANCELLATION"; "CANCELLING").
If you have any queries regarding the DC SITE SERVICES Terms and Conditions you are advised to contact us by email or in writing before submitting your application and paying your deposit.
By completing and submitting an application you are agreeing to abide by the DC SITE SERVICES:
1. Terms and Conditions;
2. Code of Conduct;
3. Policies and Procedures;
4. Client Rules and Regulations.
By completing and submitting an application you are agreeing to the following:
1. Submission of your email address to the DC SITE SERVICES newsletter and DCSS PAAM account notifications database and payroll software.
2. Any photographs; video; sound recordings taken of you or by you may be used by DC SITE SERVICES and the clients of DC Site Services for any promotional purposes.
3. For the safety of the general public prior to arrival onsite your personal details will be passed to the police to allow for a Police National Computer (PNC) check and/or Disclosure and barring service (DBS) check to be performed.
4. If your performance is deemed less than satisfactory by DC SITE SERVICES; you may be taken off our approved list, thus unable to apply for further positions with DC SITE SERVICES This information may be passed to the festival organiser and their suppliers, contractors and other festival and
When working as an employee of DC SITE SERVICES you are working under a fixed term employment contract. The specifics of positions with DC SITE SERVICES vary dependent on the event and role. The initial briefing and training sessions at each event form part of your employment contract, as does your agreement to work with DC SITE SERVICES for the duration of the event. Any failure on the employee's part to meet with their terms of employment; the DC SITE SERVICES Terms and Conditions; Code of Conduct; Policies and Procedures; DC SITE SERVICES Client’s/Site Rules and Regulations; will result in forfeit of any remuneration and deposit paid; the requirement to pay any costs to DC SITE SERVICES that may have been incurred; and in the employee being taken off the approved list. Further details regarding your employment are posted onto DCSS PAAM for each event and from part of the
employment statement of particulars.
When Volunteering with DC SITE SERVICES you are agreeing to undertake duties with the same conditions as above for employee's although your role as a volunteer is without remuneration, DC SITE SERVICES will form a volunteers agreement posted on DCSS PAAM for each event, This details, your
responsibilities, roles and duties, including benefits you may receive in return for your time.
Borders and Immigration - proving your right to work and volunteer in the UK
To undertake any paid or unpaid work in the UK, you must have the right to work either through your citizenship or a work visa. Under the Immigration, Asylum and Nationality Act of 2006 DC SITE SERVICES is required to check your right to work before we can allow you to start work or commence any employment.
Before you can start working with us, you will need to produce documentation to prove you have this right. If you do not produce this documentation, we cannot let you work or volunteer with us.
Please answer the questions and attached copies of your documents to your DCSS PAAM Profile in order to get your application approved, On your first assignment you will need to bring your original documents for verification and your DCSS PAAM profile will be updated.
For more information please see the documents available here which is the summary guidance for employers December 2010 which includes the full list of valid documents.
Paying a deposit does not guarantee your position at an event; applications are assessed and positions allocated after a deposit has been paid.
Your deposit will be withheld and you will be taken off the approved list if you:
1. Do not complete any shift allocated to you; (Without prior agreement)
2. Lose any uniform and/or equipment allocated to you*;
3. Miss your onsite briefing/s;
4. Do not sign in onsite by the ESSID and do not CANCEL at least 20 calendar days** prior to the ESSID.
5. Breach the DC SITE SERVICES Terms & Conditions;
6. Breach the DC SITE SERVICES Policies & Procedures;
7. Breach the DC SITE SERVICES Code of Conduct;
8. Breach any DC SITE SERVICES Client Rules and Regulations.
*For uniform and equipment losses and/or damage DC SITE SERVICES may withhold all or part of your deposit; dependant on the value of the uniform/equipment lost/damaged.
**For example 20 calendar days prior to 20:00 on the 25th August would be 20:00 on the 5th August.
If you are taken off the approved list by DC SITE SERVICES you have the right to appeal; any appeal should be made in writing or email to DC SITE SERVICES, Operations Director at Fenland District Industrial Estate, Station Road, Whittlesey, Peterborough, PE7 2EY.
If you apply to work at an event within the 20 day CANCELLATION period; where the ESSID for the event is less than 20 days away; you forfeit your right to CANCEL. E.g. if you apply to work at an event where the ESSID is less than 20 days away then either CANCEL or do not CANCEL and do not sign in onsite by the ESSID; your deposit will be withheld and you will be taken off our approved list.
Deposits are returned in the end of month accounts run, after you have not worked or volunteered for a period of one month* via bank transfer to the bank account specified by you in DCSS PAAM for the PAAM account holder. DC SITE SERVICES takes no responsibility for any delay in returning deposits caused by postal or banking services or an incorrect details in DCSS PAAM.
*For Example Deposit return: If you worked at an event in June your deposit will be returned at the end of July
If you do not gain a position due to failing a PNC or DBS check your deposit will be returned in the next month's pay run.
If you pay a deposit and CANCEL all applications and positions between 20 and 55 calendar days prior to the ESSID of the first event applied to; your deposit will be returned in the next month's pay run.
If you pay a deposit and CANCEL all applications and positions 56 or more calendar days prior to the ESSID of the first event applied to; your deposit will be returned in the next pay run.
Deposit returns requested to be paid prior to the monthly pay run will be subject to a £20.00 GBP administration.
If you apply to work at more than one event; complete your shifts at one or more events; then CANCEL your position at all future events at least 20 calendar days prior to the ESSID of each event applied to; your deposit will be returned in October.
E.g. if you apply to work at two events, complete your shifts at the first event, then CANCEL the second event less than 20 calendar days prior to the event's ESSID, your deposit will be withheld and you will be taken of our approved list.
If you apply to work at more than one event and do not sign in onsite for the first event by the ESSID and do not CANCEL at least 20 calendar days prior to the first event's ESSID; your deposit will be withheld and you will be taken off our approved list.
Employment Rights Act
Together with these terms and conditions, Please see your employment "Statement of particulars" and/or "volunteer agreement". Published on the event information section for each named event you are approved and allocated on DCSS PAAM.
Any offer for employment or volunteer agreement and CONFIRMATION of position are temporary and may be withdrawn at any time due to any of the following reasons:
1. DC SITE SERVICES does not gain a contract of services at named event;
2. The named event does not take place or is cancelled;
3. You are in breach of the DC SITE SERVICES Terms & Conditions; Code of Conduct; Policies and
Procedures and or Client/Site Rules and Regulations.
If you are dissatisfied with any disciplinary decision you should apply in the first instance to the Project Manager. You should make your application by speaking with the project manager, who will document your conversation.
If you have a grievance about your employment you should apply in the first instance to the Operations Manager. You should make your application in writing to the principle place of business
Working on and Access to Sites
All DC SITE SERVICES staff and volunteers must camp within the crew area specified by the event's DC SITE SERVICES Manager, when camping is available. Unless living locally and travelling in each day.
All DC SITE SERVICES staff and volunteers will be issued with an appropriate pass by the Event Promoter. This pass will enable the wearer to access those areas relevant to the position and responsibilities allocated. When off-shift and where authorised by the License Holder this pass may be used to
access and participate in the event's public activities under the Terms and Conditions of the License. Any pass allocated will remain the property of the License Holder at all times. The misuse of this pass constitutes a breach of your Terms and Conditions with DC SITE SERVICES.